Refund policy

30 Day money-back guarantee. At Groove, we stand behind the quality of our products and services. We are committed to ensuring your satisfaction with every purchase you make from us. That’s why we offer a 30-day money-back guarantee on eligible products.

Duration

Our money-back guarantee is valid for 30 days from the date of purchase.

Eligibility & Exclusions

Our money-back guarantee applies to all Groove supplements (Pre Workout, BCAAs, Whey Protein, Hydration, and Greens). Exclusions apply. Membership fees, apparel, and merchandise do not qualify for the money-back guarantee.

Conditions

To qualify for a refund under our money-back guarantee policy, simply ensure the product is returned in good condition, Additionally, the usage of the product should not exceed reasonable limits.

Refund Process

To request a refund, please contact our consumer experience team at wegotyou@getyourgroove.com. You will be required to provide proof of purchase, a photo, and a brief explanation of the reason for the refund request.

Refund Amount

Refunds will be issued for the full purchase price of the product or service, excluding any applicable shipping charges or restocking fees.

Timeline

Refunds will be processed within 3-5 business days of receiving the request and verifying eligibility. Please allow additional time for the refund to reflect in your account, depending on your payment method and financial institution.

Contact Information

For inquiries or to initiate a refund request, please contact our customer support team at wegotyou@getyourgroove.com or +1 888-835-2759. 

Discretion

Groove reserves the right to refuse refunds in cases of suspected abuse or misuse of the money-back guarantee policy.

Modification or Termination

We reserve the right to modify or terminate the money-back guarantee policy at any time, with or without prior notice.

Thank you for choosing Groove. We value your trust and confidence in our products and services, and we are committed to ensuring your satisfaction.